Great Minds Think Alike: Making the morning commute more humane
August 22, 2012 Leave a comment
A friend recently told me this story: The first time he took his daughter, age 4, on the New York City subway at 9 o’clock in the morning, she anxiously tugged on his sleeve and motioned for him to bend down.
She whispered: “Are these people all mad at each other?”
New York strap-hangers know the scene well — a subway car full of people, all tired and straight-lipped, looking past each other without interacting in the slightest.